Customer Spotlight: The Barbershop of Weed Stores
The other day, I got to sit down with one of Canna’s loyal customers. Eric Bryant is a 25 year old local musician. A transplant from Michigan, he has been living in Seattle for a little over a year. He is a daily cannabis user, and when he moved from Capitol Hill to West Seattle he wanted to find the right dispensary to fit his budget and needs. His friend recommended he visit Canna West Seattle as it had “better deals and a better selection.”
Bryant has been coming to Canna three to five times a week since November. I asked him what his favorite memory at Canna was. He told me about a recent experience where he went in to make a purchase, and our budtender made sure to inform him of the discounts he could use before completing his transaction.
“Canna has the best stuff of any dispensary I’ve been to,
and you get more bang for your buck”
Another time, Bryant mentioned one of our employees took an interest in his music and spoke with him about it at length. The next time Bryant was in the store, the staff member approached him. He had listened to Bryant’s music and wanted to discuss it with him.
“You guys should host seminars on customer service!” Bryant lauded.
Bryant also noted the variety of the products within the store and said that we have a very informative staff, which is especially advantageous to people who are new to cannabis. He said that he appreciates how the store is laid out – with products visible in cases on the floor – because, “Other stores keep all the products behind the counter.”
Bryant has visited other dispensaries in the area, and says that Canna is, “one level higher” than the competition. “Canna has the best stuff of any dispensary I’ve been to, and you get more bang for your buck.”
“[Your staff] is down to earth,” he went on, “And they know what I need before I ask – they can tell what kind of day I’m having. [They say,] ‘Hey man, you look like you need this.’”
Bryant has also reaped the rewards of being a frequent customer – he earned free CBD sodas from our Culture Shop across the street by stacking up loyalty points at Canna.
He said “I gotta get some Canna gear.” When I told him I thought some might be on sale at the Culture Shop, he said he’d support us either way.
I asked Bryant what feedback he’d provide for Canna. He replied, “Don’t try to fix something that ain’t broken.” He went on to impart that he thought it was important for us to be involved in the community.
Canna makes an effort to give back and partner with the community, by sponsoring local events like the West Seattle Summer Fest and Alki Art Fair, hosting Community Clean Ups and creating the Canna Collect Recycling Program.
Before we parted ways, Bryant told me that Canna is like “the barbershop of weed stores.” I asked him to elaborate, and he said, “Where I’m from, you go to the barber shop when you want to feel welcome, be a part of the team, or figure out what’s going on in your community.”
We’re proud to be like a barber shop to Bryant, and we hope you join us as we continue to provide excellent customer service and give back to our community.*You can listen to Eric’s music channel under his artist name, Fellaveli AP, here on YouTube, and on any major music provider.